Performance Issues Saving Auths on CIM 3

Incident Report for Trust PH TECH

Resolved

Saving auths has returned to its normal level of performance.

Posted May 10, 2018 - 17:53 PDT

Monitoring

Our engineers have implemented changes that will improve the performance problems that some people were experiencing saving auths.

Posted May 10, 2018 - 16:13 PDT

Identified

Our engineers have identified the problem. They are in process of testing the needed changes now.

Posted May 10, 2018 - 15:55 PDT

Investigating

We are investigating a potential issue on CIM 3 in which saving an auth can take longer than usual.

Posted May 10, 2018 - 14:12 PDT

This incident affected: CIM3.