Trust PH TECH Status

All Systems Operational

About This Site

Our customers chose us because we strive to provide the highest quality services with transparency. In that spirit, we publish our real-time performance metrics publicly, to demonstrate our commitment to our partners in the healthcare community.

CIM1 Operational

CIM3 Operational

CIM5 Operational

CIM6 Operational

MOVEit SFTP (secure.phtech.com) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

CIM 5 and CIM 6 Maintenance Mar 29, 2023 21:30-22:30 PDT

We will be performing maintenance on our CIM 5 and CIM 6 systems in order to make performance and stability improvements. During this time CIM 5 and CIM 6 systems will be unavailable. This maintenance window will occur from 9:30 PM to 10:30 PM on Wednesday (03-29-2023).
Posted on Mar 16, 2023 - 14:51 PDT

CIM 3 Maintenance Mar 30, 2023 22:30-23:30 PDT

We will be performing maintenance on our CIM 3 systems in order to make performance and stability improvements. During this time the CIM 3 system will be unavailable. This maintenance window will occur from 10:30 PM to 11:30 PM on Thursday (03-30-2023).
Posted on Mar 16, 2023 - 14:59 PDT

System Metrics Month Week Day

CIM1 - End User Satisfaction Score

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CIM3 - End User Satisfaction Score

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CIM4 - End User Satisfaction Score

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CIM5 - End User Satisfaction Score

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CIM6 - End User Satisfaction Score

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Past Incidents

Mar 23, 2023

No incidents reported today.

Mar 22, 2023

CIM 1 Maintenance

Completed - The scheduled maintenance has been completed.
Mar 22, 23:31 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 22:31 PDT

Scheduled - We will be performing maintenance on our CIM 1 systems in order to make performance and stability improvements. During this time the CIM 1 system will be unavailable. This maintenance window will occur from 10:30 PM to 11:30 PM on Wednesday (03-22-2023).
Mar 16, 14:15 PDT

Mar 21, 2023

No incidents reported.

Mar 20, 2023

CIM System Maintenance (Supporting System)

Completed - The scheduled maintenance has been completed.
Mar 20, 23:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 22:00 PDT

Update - We will be undergoing scheduled maintenance during this time.
Mar 16, 14:16 PDT

Scheduled - CIM's underlying EDI system requires maintenance. The following features in all CIM systems will be unavailable: importing, exporting, and source data. All other features of CIM will remain available. This maintenance window will occur from 10:00 PM to 11:00 PM on Monday (03-20-2023).
Mar 16, 14:06 PDT

Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023

No incidents reported.

Mar 16, 2023

No incidents reported.

Mar 15, 2023

No incidents reported.

Mar 14, 2023

No incidents reported.

Mar 13, 2023

No incidents reported.

Mar 12, 2023

No incidents reported.

Mar 11, 2023

No incidents reported.

Mar 10, 2023

No incidents reported.

Mar 9, 2023

No incidents reported.