Monitoring - Paper claims are currently taking longer to process and load into our systems than expected. We expect this delay to decrease substantially by early next week and progressively improve thereafter. We appreciate patience and understanding while we strive to improve this aspect of our service.
Apr 3, 11:52 PDT

About This Site

Our customers chose us because we strive to provide the highest quality services with transparency. In that spirit, we publish our real-time performance metrics publicly, to demonstrate our commitment to our partners in the healthcare community.

CIM1 ? Operational
CIM3 ? Operational
CIM4 ? Operational
CIM5 ? Operational
CIM6 ? Operational
Secure SFTP (MOVEit) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
CIM1 - End User Satisfaction Score ?
Fetching
CIM3 - End User Satisfaction Score ?
Fetching
CIM4 - End User Satisfaction Score ?
Fetching
CIM5 - End User Satisfaction Score ?
Fetching
CIM6 - End User Satisfaction Score ?
Fetching
Past Incidents
Apr 10, 2020

No incidents reported today.

Apr 9, 2020

No incidents reported.

Apr 8, 2020

No incidents reported.

Apr 7, 2020

No incidents reported.

Apr 6, 2020

No incidents reported.

Apr 5, 2020

No incidents reported.

Apr 4, 2020

No incidents reported.

Apr 3, 2020
Completed - The scheduled maintenance has been completed.
Apr 3, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 18:01 PDT
Scheduled - CIM's underlying EDI system requires maintenance. The following features in all CIM systems will be unavailable: importing, exporting, and source data. All other features of CIM will remain available. This maintenance window will occur from 6:00 PM to 12:00 AM on Thursday (04-02-2020).
Mar 31, 13:56 PDT
Apr 1, 2020

No incidents reported.

Mar 31, 2020

No incidents reported.

Mar 30, 2020

No incidents reported.

Mar 29, 2020

No incidents reported.

Mar 28, 2020

No incidents reported.

Mar 27, 2020

No incidents reported.