All Systems Operational

About This Site

Our customers chose us because we strive to provide the highest quality services with transparency. In that spirit, we publish our real-time performance metrics publicly, to demonstrate our commitment to our partners in the healthcare community.

CIM6   ? Operational
CIM1   ? Operational
PacificSource   ? Operational
CIM5   ? Operational
MHO   ? Operational
Secure SFTP (MOVEit)   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
CIM1 System Maintenance Feb 25, 20:00-23:00 PST
We will be performing maintenance on our CIM1 system in order to make performance and stability improvements. During this time CIM1 will be unavailable. This maintenance window will occur from 8:00 PM to 11:00 PM on Sunday (02-25-2018).
Posted on Feb 22, 13:38 PST
CIM5 System Maintenance Feb 25, 20:00-23:00 PST
We will be performing maintenance on our CIM5 system in order to make performance and stability improvements. During this time CIM5 will be unavailable. This maintenance window will occur from 8:00 PM to 11:00 PM on Sunday (02-25-2018).
Posted on Feb 22, 13:35 PST
We will be performing maintenance on our CIM4 (PacificSource) system in order to make performance and stability improvements. During this time CIM4 will be unavailable. This maintenance window will occur from 8:00 PM to 11:00 PM on Sunday (02-25-2018).
Posted on Feb 22, 13:34 PST
CIM3 (MHO) System Maintenance Feb 26, 20:30-23:30 PST
We will be performing maintenance on our CIM3 (MHO) system in order to make performance and stability improvements. During this time CIM3 will be unavailable. This maintenance window will occur from 8:30 PM to 11:30 PM on Monday (02-26-2018).
Posted on Feb 23, 09:40 PST
CIM6 System Maintenance Edit Feb 26, 20:30-23:30 PST
We will be performing maintenance on our CIM5 system in order to make performance and stability improvements. During this time CIM5 will be unavailable. This maintenance window will occur from 8:30 PM to 11:30 PM on Monday (02-26-2018).
Posted on Feb 23, 09:37 PST
System Metrics Month Week Day
CIM1 - End User Satisfaction Score ?
Fetching
CIM6 - End User Satisfaction Score ?
Fetching
PacificSource - End User Satisfaction Score ?
Fetching
MHO - End User Satisfaction Score ?
Fetching
CIM5 - End User Satisfaction Score ?
Fetching
Past Incidents
Feb 24, 2018

No incidents reported today.

Feb 23, 2018

No incidents reported.

Feb 22, 2018

No incidents reported.

Feb 21, 2018

No incidents reported.

Feb 20, 2018

No incidents reported.

Feb 19, 2018

No incidents reported.

Feb 18, 2018

No incidents reported.

Feb 17, 2018

No incidents reported.

Feb 16, 2018

No incidents reported.

Feb 15, 2018
Resolved - End dates on CIM 3 are updating as expected.
Feb 15, 15:01 PST
Monitoring - PH TECH has identified and addressed all remaining incorrect end dates. Our Engineers will continue to actively monitor throughout the day and ensure all authorizations' end dates are accurate.
Feb 15, 07:28 PST
Identified - We have identified the issue and will have the incorrect end dates fixed shortly.
Feb 15, 07:08 PST
Investigating - CIM 3 is experiencing another issue saving and displaying end dates on referrals and prior-authorizations. The dates currently displayed in CIM 3 are not accurate. PH TECH is working diligently to resolve this as soon as possible and will post updates shortly.
Feb 15, 06:34 PST
Resolved - Performance issues on CIM 3 have been resolved.
Feb 15, 15:00 PST
Monitoring - The performance issues have been resolved on CIM 3. PH Tech engineers are monitoring CIM 3's performance to make sure it stays within normal ranges.
Feb 15, 07:55 PST
Identified - Our engineers have identified the issue. CIM 3 should be operable with degraded performance at times. We are working on bringing the system back to full performance levels as quickly as possible.
Feb 15, 06:19 PST
Investigating - PH Tech is investigating a performance issue impacting MHO CIM users. Engineers are diligently working to address this issue and will provide an update as soon as possible
Feb 15, 05:54 PST
Feb 14, 2018
Resolved - The PH TECH team has identified and corrected the end dates on all impacted referrals and authorizations. Please contact PH TECH if you have any additional questions.
Feb 14, 16:58 PST
Identified - PH TECH engineers have identified the root cause of this issue and are actively working on addressing it. New auths submitted will now display correctly, all previously submitted authorizations will be corrected.
Feb 14, 11:54 PST
Investigating - The MHO CIM system is currently experiencing an issue saving and displaying end dates on referrals and prior-authorizations. The dates currently displayed in CIM are not accurate. PH TECH is working diligently to resolve this as soon as possible and will post updates shortly.
Feb 14, 11:40 PST
Resolved - CIM 6 is continuing to perform at acceptable levels. At this time, PH Tech engineers are confident the root cause of this morning's issue has been addressed and will no longer cause disruption.
Feb 14, 10:19 PST
Monitoring - CIM 6 availability and performance has been fully restored. We are continuing to monitor CIM 6.
Feb 14, 07:44 PST
Identified - Our engineers have identified the system issues on CIM 6. Availability has been restored with reduced performance. PH Tech engineers are actively investigating this event to return the system to full operational status as quickly as possible.
Feb 14, 07:41 PST
Investigating - CIM 6 is currently unavailable. Our engineers are investigating the problem and working to resolve it with the highest priority.
Feb 14, 07:14 PST
Feb 13, 2018

No incidents reported.

Feb 12, 2018

No incidents reported.

Feb 11, 2018

No incidents reported.

Feb 10, 2018

No incidents reported.