Trust PH TECH Status

All Systems Operational

About This Site

Our customers chose us because we strive to provide the highest quality services with transparency. In that spirit, we publish our real-time performance metrics publicly, to demonstrate our commitment to our partners in the healthcare community.

CIM1 Operational

CIM3 Operational

CIM4 Operational

CIM5 Operational

CIM6 Operational

Secure SFTP (MOVEit) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

CIM1 - End User Satisfaction Score

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CIM3 - End User Satisfaction Score

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CIM4 - End User Satisfaction Score

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CIM5 - End User Satisfaction Score

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CIM6 - End User Satisfaction Score

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Past Incidents

Dec 13, 2018

No incidents reported today.

Dec 12, 2018

No incidents reported.

Dec 11, 2018

No incidents reported.

Dec 10, 2018

No incidents reported.

Dec 9, 2018

No incidents reported.

Dec 8, 2018

No incidents reported.

Dec 7, 2018

No incidents reported.

Dec 6, 2018

No incidents reported.

Dec 5, 2018

No incidents reported.

Dec 4, 2018

No incidents reported.

Dec 3, 2018

No incidents reported.

Dec 2, 2018

No incidents reported.

Dec 1, 2018

No incidents reported.

Nov 30, 2018

No incidents reported.

Nov 29, 2018

Duplicate vendors in accounting manager

Resolved - This issue has been resolved.
Nov 29, 08:20 PST

Monitoring - Our engineers have released an update to CIM that fixes the issue with vendors displaying multiple times in Accounting Manager. Accounting Manager can be used to process claims now. Thank you for your patience while we researched and fixed this issue.
Nov 28, 11:05 PST

Update - Our engineers have identified why this is happening and are researching the proper solution to the problem. As part of what our engineers have found, we recommend that any account processing in Account Manager be put on hold until this problem is resolved. We will have another update as soon as more information is available.
Nov 28, 09:39 PST

Identified - Our engineers have identified why this is happening and are researching the proper solution to the problem. We will have another update as soon as more information is available.
Nov 28, 09:31 PST

Investigating - We have identified an issue in which batches are including vendors multiple times. This is causing incorrect totals. Our engineers are diligently working to address this issue. We will provide an update as soon as possible.
Nov 28, 09:05 PST