All Systems Operational

About This Site

Our customers chose us because we strive to provide the highest quality services with transparency. In that spirit, we publish our real-time performance metrics publicly, to demonstrate our commitment to our partners in the healthcare community.

CIM6 ? Operational
CIM1 ? Operational
PacificSource ? Operational
CIM5 ? Operational
MHO ? Operational
Secure SFTP (MOVEit) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
CIM1, CIM4 and CIM6 Maintenance Aug 24, 19:00-21:00 PDT
We will be performing maintenance on our CIM1, CIM4 and CIM6 systems in order to make performance and stability improvements. During this time, CIM1, CIM4 and CIM6 systems will be unavailable. This maintenance window will occur from 7:00 PM to 9:00 PM on Thursday (08-24-2017).
Posted on Aug 18, 15:00 PDT
System Metrics Month Week Day
CIM1 - End User Satisfaction Score ?
Fetching
CIM6 - End User Satisfaction Score ?
Fetching
PacificSource - End User Satisfaction Score ?
Fetching
MHO - End User Satisfaction Score ?
Fetching
CIM5 - End User Satisfaction Score ?
Fetching
Past Incidents
Aug 23, 2017
Unable to submit referrals in CIM
Resolved - This issue has been resolved. PH Tech engineers will continue to monitor the behavior of this system.
Aug 23, 11:12 PDT
Identified - Users are currently experiencing intermittent issues submitting referrals within CIM. Preauthorizations are working as expected. PH Tech's engineers are actively researching this issue and expect a resolution shortly.
Aug 23, 09:03 PDT
Aug 22, 2017

No incidents reported.

Aug 21, 2017

No incidents reported.

Aug 20, 2017

No incidents reported.

Aug 19, 2017

No incidents reported.

Aug 18, 2017

No incidents reported.

Aug 17, 2017
CIM System Maintenance (Supporting System)
Completed - The scheduled maintenance has been completed.
Aug 17, 21:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 17, 19:01 PDT
Scheduled - A portion of CIM requires maintenance. Exporting data in all CIM systems will be unavailable. All other features of CIM will remain available. This maintenance window will occur from 7:00 PM to 9:00 PM on Thursday August 17m 2017.
Aug 11, 14:21 PDT
CIM5 System Maintenance
Completed - The scheduled maintenance has been completed.
Aug 17, 21:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 17, 19:01 PDT
Scheduled - We will be performing maintenance on our CIM5 system in order to make performance and stability improvements. During this time CIM5 will be unavailable. This maintenance window will occur from 7:00 PM to 9:00 PM on Thursday (08-17-2017).
Aug 11, 14:49 PDT
Aug 16, 2017

No incidents reported.

Aug 15, 2017

No incidents reported.

Aug 14, 2017

No incidents reported.

Aug 13, 2017

No incidents reported.

Aug 12, 2017

No incidents reported.

Aug 11, 2017
CIM Service Disruption
Resolved - The issue impacting CIM is fully resolved.
Aug 11, 08:54 PDT
Identified - A technical issue with CIM has caused an intermitant service disruption. Our team of engineers are investigating the problem and working to resolve it as soon as possible.
Aug 11, 08:09 PDT
Aug 10, 2017
CIM System Network Maintenance
Completed - The scheduled maintenance has been completed.
Aug 10, 09:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 09:00 PDT
Scheduled - PH TECH is performing network maintenance on 08-10-2017 from 9:00 to 9:30 pm. During this time the following features of CIM will be unavailable: logging in via PH Tech | id (Single Sign On), exporting from Referral Reports and Claim Search, viewing vouchers and external claim pricing.
Aug 7, 09:15 PDT
Aug 9, 2017

No incidents reported.

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