Monitoring - Paper claims are currently taking longer to process and load into our systems than expected. We expect this delay to decrease substantially by early next week and progressively improve thereafter. We appreciate patience and understanding while we strive to improve this aspect of our service.
Apr 3, 11:52 PDT

About This Site

Our customers chose us because we strive to provide the highest quality services with transparency. In that spirit, we publish our real-time performance metrics publicly, to demonstrate our commitment to our partners in the healthcare community.

CIM1 ? Operational
CIM3 ? Operational
CIM4 ? Operational
CIM5 ? Operational
CIM6 ? Operational
Secure SFTP (MOVEit) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
CIM1 - End User Satisfaction Score ?
Fetching
CIM3 - End User Satisfaction Score ?
Fetching
CIM4 - End User Satisfaction Score ?
Fetching
CIM5 - End User Satisfaction Score ?
Fetching
CIM6 - End User Satisfaction Score ?
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Past Incidents
Jun 6, 2020

No incidents reported today.

Jun 5, 2020
Completed - The scheduled maintenance has been completed.
Jun 5, 00:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 20:01 PDT
Scheduled - PH TECH will be performing scheduled maintenance on Secure SFTP (MOVEit). Access to services will be temporarily suspended during this period.
Jun 4, 10:49 PDT
Jun 4, 2020
Jun 3, 2020

No incidents reported.

Jun 2, 2020

No incidents reported.

Jun 1, 2020

No incidents reported.

May 31, 2020

No incidents reported.

May 30, 2020

No incidents reported.

May 29, 2020

No incidents reported.

May 28, 2020
Completed - The scheduled maintenance has been completed.
May 28, 22:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 21:00 PDT
Scheduled - We will be performing emergency maintenance on our CIM3 systems in order to make performance and stability improvements. During this time CIM3 will be unavailable. This maintenance window will occur from 9:00 PM to 10:00 PM on Thursday (05-28-2020).
May 28, 13:47 PDT
May 27, 2020

No incidents reported.

May 26, 2020

No incidents reported.

May 25, 2020

No incidents reported.

May 24, 2020

No incidents reported.

May 23, 2020

No incidents reported.