All Systems Operational

About This Site

Our customers chose us because we strive to provide the highest quality services with transparency. In that spirit, we publish our real-time performance metrics publicly, to demonstrate our commitment to our partners in the healthcare community.

CIM1 ? Operational
CIM3 ? Operational
CIM5 ? Operational
CIM6 ? Operational
MOVEit SFTP (secure.phtech.com) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
CIM1 - End User Satisfaction Score ?
Fetching
CIM3 - End User Satisfaction Score ?
Fetching
CIM4 - End User Satisfaction Score ?
Fetching
CIM5 - End User Satisfaction Score ?
Fetching
CIM6 - End User Satisfaction Score ?
Fetching
Past Incidents
Feb 6, 2025

No incidents reported today.

Feb 5, 2025
Resolved - This issue has been fixed. Member Manager will show the test flag correctly now.
Feb 5, 11:24 PST
Identified - An issue has been identified in which members in Member Manager are showing the test member flag. We are actively working on a fix for this issue.
Feb 5, 10:46 PST
Feb 4, 2025

No incidents reported.

Feb 3, 2025
Completed - The scheduled maintenance has been completed.
Feb 3, 23:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 3, 22:30 PST
Scheduled - We will be performing maintenance on our CIM 1 systems in order to make performance and stability improvements. During this time the CIM 1 system will be unavailable. This maintenance window will occur from 10:30 PM to 11:30 PM on Monday (02-03-2025).
Jan 21, 09:47 PST
Feb 2, 2025

No incidents reported.

Feb 1, 2025

No incidents reported.

Jan 31, 2025

No incidents reported.

Jan 30, 2025
Completed - The scheduled maintenance has been completed.
Jan 30, 23:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 30, 22:30 PST
Scheduled - We will be performing maintenance on our CIM 3 systems in order to make performance and stability improvements. During this time the CIM 3 system will be unavailable. This maintenance window will occur from 10:30 PM to 11:30 PM on Monday (01-30-2025).
Jan 21, 09:42 PST
Jan 29, 2025
Completed - The scheduled maintenance has been completed.
Jan 29, 22:31 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 21:30 PST
Scheduled - CIM's underlying EDI system requires maintenance. The following features in all CIM systems will be unavailable: importing, exporting, source data and authentication. All other features of CIM will remain available. This maintenance window will occur from 9:30 PM to 10:30 PM on Wednesday (01-29-2025).
Jan 21, 09:39 PST
Completed - The scheduled maintenance has been completed.
Jan 29, 22:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 21:31 PST
Scheduled - We will be performing maintenance on our CIM 6 systems in order to make performance and stability improvements. During this time the CIM 6 system will be unavailable. This maintenance window will occur from 9:00 PM to 10:00 PM on Wednesday (01-29-2025).
Jan 21, 09:38 PST
Jan 28, 2025

No incidents reported.

Jan 27, 2025

No incidents reported.

Jan 26, 2025

No incidents reported.

Jan 25, 2025

No incidents reported.

Jan 24, 2025

No incidents reported.

Jan 23, 2025
Completed - The scheduled maintenance has been completed.
Jan 23, 23:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 22:00 PST
Scheduled - We will be performing maintenance on our CIM 5 systems in order to make performance and stability improvements. During this time the CIM 5 system will be unavailable. This maintenance window will occur from 10:00 PM to 11:00 PM on Thursday (01-23-2025).
Jan 21, 09:28 PST