All Systems Operational

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Our customers chose us because we strive to provide the highest quality services with transparency. In that spirit, we publish our real-time performance metrics publicly, to demonstrate our commitment to our partners in the healthcare community.

CIM1 ? Operational
CIM3 ? Operational
CIM4 ? Operational
CIM5 ? Operational
CIM6 ? Operational
Secure SFTP (MOVEit) ? Operational
Test Component ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
CIM1 - End User Satisfaction Score ?
Fetching
CIM3 - End User Satisfaction Score ?
Fetching
CIM4 - End User Satisfaction Score ?
Fetching
CIM5 - End User Satisfaction Score ?
Fetching
CIM6 - End User Satisfaction Score ?
Fetching
Past Incidents
Jul 1, 2022

No incidents reported today.

Jun 30, 2022
Completed - The scheduled maintenance has been completed.
Jun 30, 23:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 22:30 PDT
Scheduled - We will be performing maintenance on our CIM 3 systems in order to make performance and stability improvements. During this time the CIM 3 system will be unavailable. This maintenance window will occur from 10:30 PM to 11:30 PM on Wednesday (06-30-2022).
Jun 20, 14:38 PDT
Jun 29, 2022
Completed - The scheduled maintenance has been completed.
Jun 29, 22:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 21:30 PDT
Scheduled - We will be performing maintenance on our CIM 5 and CIM 6 systems in order to make performance and stability improvements. During this time CIM 5 and CIM 6 systems will be unavailable. This maintenance window will occur from 9:30 PM to 11:00 PM on Wednesday (06-29-2022).
Jun 20, 14:36 PDT
Jun 28, 2022
Resolved - This incident has been resolved. Vouchers and monthly EOBs will no longer return an error when trying to download them.
Jun 28, 08:00 PDT
Identified - We have identified an issue which is causing monthly EOBs and vouchers to be unavailable at this time. We will update this incident when the issue has been resolved.
Jun 27, 09:02 PDT
Jun 27, 2022
Jun 26, 2022

No incidents reported.

Jun 25, 2022

No incidents reported.

Jun 24, 2022
Completed - The scheduled maintenance has been completed.
Jun 24, 23:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 22:30 PDT
Scheduled - We will be performing emergency maintenance on our CIM 1 systems in order to make performance and stability improvements. During this time the CIM 1 system will be unavailable. This maintenance window will occur from 10:30 PM to 11:30 PM on Friday (06-24-2022).
Jun 24, 09:35 PDT
Jun 23, 2022
Completed - The scheduled maintenance has been completed.
Jun 23, 23:31 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 22:30 PDT
Scheduled - We will be performing maintenance on our CIM 1 systems in order to make performance and stability improvements. During this time the CIM 1 system will be unavailable. This maintenance window will occur from 10:30 PM to 11:30 PM on Thursday (05-23-2022).
Jun 20, 14:21 PDT
Jun 22, 2022
Completed - The scheduled maintenance has been completed.
Jun 22, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 22:00 PDT
Scheduled - CIM's underlying EDI system requires maintenance. The following features in all CIM systems will be unavailable: importing, exporting, and source data. All other features of CIM will remain available. This maintenance window will occur from 10:00 PM to 11:00 PM on Wednesday (06-22-2022).
Jun 20, 14:17 PDT
Jun 21, 2022
Resolved - This issue has been resolved. CIM Analytics is available now.
Jun 21, 16:39 PDT
Identified - We have identified the cause of CIM Analytics being unavailable and are working toward resolving this issue as soon as possible.
Jun 21, 16:29 PDT
Investigating - We are currently researching an issue that is causing an error when opening CIM Analytics.
Jun 21, 16:13 PDT
Jun 20, 2022

No incidents reported.

Jun 19, 2022

No incidents reported.

Jun 18, 2022

No incidents reported.

Jun 17, 2022

No incidents reported.