Trust PH TECH Status

All Systems Operational

About This Site

Our customers chose us because we strive to provide the highest quality services with transparency. In that spirit, we publish our real-time performance metrics publicly, to demonstrate our commitment to our partners in the healthcare community.

CIM1 Operational

CIM3 Operational

CIM5 Operational

CIM6 Operational

MOVEit SFTP (secure.phtech.com) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

CIM 5 and CIM 6 Maintenance Apr 25, 2024 22:30-23:30 PDT

We will be performing maintenance on our CIM 5 and CIM 6 systems in order to make performance and stability improvements. During this time CIM 5 and CIM 6 systems will be unavailable. This maintenance window will occur from 10:30 PM to 11:30 PM on Thursday (04-25-2024).
Posted on Apr 19, 2024 - 09:48 PDT

All CIM Maintenance Apr 27, 2024 15:00 - Apr 28, 2024 08:00 PDT

We will be performing maintenance on our all CIM systems in order to transition from phtech.com to ayin.com web domains. During this time all CIM systems will be unavailable. This maintenance window will occur from 3:00 PM on April 27th to 8:00 AM on April 28th.
Posted on Apr 15, 2024 - 14:18 PDT

CIM System Maintenance (Supporting System) May 1, 2024 22:00-23:00 PDT

CIM's underlying EDI system requires maintenance. The following features in all CIM systems will be unavailable: importing, exporting, source data and authentication. All other features of CIM will remain available. This maintenance window will occur from 8:00 PM to 9:00 PM on Wednesday (05-01-2024).
Posted on Apr 19, 2024 - 09:58 PDT

CIM 3 Maintenance May 2, 2024 23:00 - May 3, 2024 00:00 PDT

We will be performing maintenance on our CIM 3 systems in order to make performance and stability improvements. During this time the CIM 3 system will be unavailable. This maintenance window will occur from 11:00 PM to 11:59 PM on Thursday (05-02-2024).
Posted on Apr 19, 2024 - 10:44 PDT

System Metrics Month Week Day

CIM1 - End User Satisfaction Score

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CIM3 - End User Satisfaction Score

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CIM4 - End User Satisfaction Score

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CIM5 - End User Satisfaction Score

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CIM6 - End User Satisfaction Score

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Past Incidents

Apr 23, 2024

CIM 1 Maintenance

Completed - The scheduled maintenance has been completed.
Apr 23, 00:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 23:00 PDT

Scheduled - We will be performing maintenance on our CIM 1 systems in order to make performance and stability improvements. During this time the CIM 1 system will be unavailable. This maintenance window will occur from 11:00 PM to 11:59 PM on Monday (04-22-2024).
Apr 19, 09:09 PDT

Apr 22, 2024

Apr 21, 2024

No incidents reported.

Apr 20, 2024

No incidents reported.

Apr 19, 2024

No incidents reported.

Apr 18, 2024

No incidents reported.

Apr 17, 2024

CIM System Maintenance (Supporting System)

Completed - The scheduled maintenance has been completed.
Apr 17, 21:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 20:00 PDT

Scheduled - CIM's underlying EDI system requires maintenance. The following features in all CIM systems will be unavailable: importing, exporting, source data and authentication. All other features of CIM will remain available. This maintenance window will occur from 8:00 PM to 11:00 PM on Wednesday (04-17-2024).
Apr 5, 15:45 PDT

Apr 16, 2024

No incidents reported.

Apr 15, 2024

No incidents reported.

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024

CIM 5 and CIM 6 Maintenance

Completed - The scheduled maintenance has been completed.
Apr 11, 23:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 22:30 PDT

Scheduled - We will be performing maintenance on our CIM 5 and CIM 6 systems in order to make performance and stability improvements. During this time CIM 5 and CIM 6 systems will be unavailable. This maintenance window will occur from 10:30 PM to 11:30 PM on Thursday (04-11-2024).
Apr 5, 15:35 PDT

Apr 10, 2024

Some Emails from PH Tech | id and CIM are Not Sending

Resolved - Emails are no longer being bounced by the external service provider.
Apr 10, 10:21 PDT

Identified - A small number of emails sent from within CIM are being bounced by an external service provider. We are working with the service provider to resolve the issue.
Apr 9, 15:44 PDT

Apr 9, 2024

CIM 1 Maintenance

Completed - The scheduled maintenance has been completed.
Apr 9, 00:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 23:00 PDT