Trust PH TECH Status

All Systems Operational

About This Site

Our customers chose us because we strive to provide the highest quality services with transparency. In that spirit, we publish our real-time performance metrics publicly, to demonstrate our commitment to our partners in the healthcare community.

CIM1 Operational

CIM3 Operational

CIM5 Operational

CIM6 Operational

MOVEit SFTP (secure.phtech.com) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

CIM 6 Maintenance Oct 14, 2024 19:00-21:00 PDT

We will be performing maintenance on our CIM 6 system in order to make performance and stability improvements. During this time CIM 6 will be unavailable. This maintenance window will occur from 7:00 PM to 9:00 PM on Monday (10-14-2024).
Posted on Oct 10, 2024 - 10:58 PDT

System Metrics Month Week Day

CIM1 - End User Satisfaction Score

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CIM3 - End User Satisfaction Score

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CIM4 - End User Satisfaction Score

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CIM5 - End User Satisfaction Score

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CIM6 - End User Satisfaction Score

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Past Incidents

Oct 12, 2024

No incidents reported today.

Oct 11, 2024

No incidents reported.

Oct 10, 2024

No incidents reported.

Oct 9, 2024

No incidents reported.

Oct 8, 2024

No incidents reported.

Oct 7, 2024

No incidents reported.

Oct 6, 2024

No incidents reported.

Oct 5, 2024

No incidents reported.

Oct 4, 2024

CIM 3 Maintenance

Completed - The scheduled maintenance has been completed.
Oct 4, 00:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 23:00 PDT

Scheduled - We will be performing maintenance on our CIM 3 systems in order to make performance and stability improvements. During this time the CIM 3 system will be unavailable. This maintenance window will occur from 11:00 PM to 11:59 PM on Thursday (10-03-2024).
Sep 23, 15:36 PDT

Oct 3, 2024

Oct 2, 2024

CIM System Maintenance (Supporting System)

Completed - The scheduled maintenance has been completed.
Oct 2, 21:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 2, 20:00 PDT

Update - We will be undergoing scheduled maintenance during this time.
Sep 23, 15:36 PDT

Scheduled - CIM's underlying EDI system requires maintenance. The following features in all CIM systems will be unavailable: importing, exporting, source data and authentication. All other features of CIM will remain available. This maintenance window will occur from 8:00 PM to 9:00 PM on Wednesday (10-02-2024).
Sep 23, 15:32 PDT

Users Unable to Save Additional Information in Referral Manager

Resolved - This incident has been resolved.
Oct 2, 14:07 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 2, 10:12 PDT

Update - We are continuing to work on a fix for this issue.
Oct 2, 08:16 PDT

Identified - We have identified an issue that prevents users from saving information in the "Additional Information" section of referral manager. The engineering team is currently working on a resolution.
Oct 2, 08:15 PDT

Oct 1, 2024

No incidents reported.

Sep 30, 2024

No incidents reported.

Sep 29, 2024

No incidents reported.

Sep 28, 2024

No incidents reported.