CIM Paper Claims Processing Delays
Monitoring - Paper claims are currently taking longer to process and load into our systems than expected. We expect this delay to decrease substantially by early next week and progressively improve thereafter. We appreciate patience and understanding while we strive to improve this aspect of our service.
Apr 3, 11:52 PDT

About This Site

Our customers chose us because we strive to provide the highest quality services with transparency. In that spirit, we publish our real-time performance metrics publicly, to demonstrate our commitment to our partners in the healthcare community.

CIM1 ? Operational
CIM3 ? Operational
CIM4 ? Operational
CIM5 ? Operational
CIM6 ? Operational
Secure SFTP (MOVEit) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
CIM1 - End User Satisfaction Score ?
Fetching
CIM3 - End User Satisfaction Score ?
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CIM4 - End User Satisfaction Score ?
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CIM5 - End User Satisfaction Score ?
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CIM6 - End User Satisfaction Score ?
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Past Incidents
Nov 28, 2020

No incidents reported today.

Nov 27, 2020

No incidents reported.

Nov 26, 2020

No incidents reported.

Nov 25, 2020

No incidents reported.

Nov 24, 2020

No incidents reported.

Nov 23, 2020
CIM 4 and CIM 5 Maintenance
Completed - The scheduled maintenance has been completed.
Nov 23, 23:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 22:00 PST
Scheduled - We will be performing maintenance on our CIM 4 and CIM 5 systems in order to make performance and stability improvements. During this time CIM 4 and CIM 5 systems will be unavailable. This maintenance window will occur from 10:00 PM to 11:00 PM on Friday (11-23-2020).
Nov 16, 13:32 PST
Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

Nov 20, 2020

No incidents reported.

Nov 19, 2020
CIM 1 System Maintenance
Completed - The scheduled maintenance has been completed.
Nov 19, 23:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 22:01 PST
Scheduled - We will be performing maintenance on our CIM 1 system in order to make performance and stability improvements. During this time CIM 1 will be unavailable. This maintenance window will occur from 10:00 PM to 11:00 PM on Thursday (11-19-2020).
Nov 16, 11:49 PST
Nov 18, 2020
CIM System Maintenance (Supporting System)
Completed - The scheduled maintenance has been completed.
Nov 18, 22:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 21:30 PST
Scheduled - CIM's underlying EDI system requires maintenance. The following features in all CIM systems will be unavailable: importing, exporting, and source data. All other features of CIM will remain available. This maintenance window will occur from 9:30 PM to 10:30 PM on Wednesday (11-18-2020).
Nov 16, 11:16 PST
CIM 3 and CIM 6 System Emergency Maintenance
Completed - The scheduled maintenance has been completed.
Nov 18, 22:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 21:30 PST
Scheduled - We will be performing emergency maintenance on our CIM 3 and CIM 6 systems in order to make performance and stability improvements. During this time CIM 3 and CIM 6 will be unavailable. This maintenance window will occur from 9:30 PM PST to 10:30 PM PST on Wednesday (11-18-2020).
Nov 16, 10:43 PST
Nov 17, 2020

No incidents reported.

Nov 16, 2020

No incidents reported.

Nov 15, 2020

No incidents reported.

Nov 14, 2020

No incidents reported.

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