CIM Paper Claims Processing Delays
Monitoring - Paper claims are currently taking longer to process and load into our systems than expected. We expect this delay to decrease substantially by early next week and progressively improve thereafter. We appreciate patience and understanding while we strive to improve this aspect of our service.
Apr 3, 11:52 PDT

About This Site

Our customers chose us because we strive to provide the highest quality services with transparency. In that spirit, we publish our real-time performance metrics publicly, to demonstrate our commitment to our partners in the healthcare community.

CIM1 ? Operational
CIM3 ? Operational
CIM4 ? Operational
CIM5 ? Operational
CIM6 ? Operational
Secure SFTP (MOVEit) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
CIM1 - End User Satisfaction Score ?
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CIM3 - End User Satisfaction Score ?
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CIM4 - End User Satisfaction Score ?
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CIM5 - End User Satisfaction Score ?
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CIM6 - End User Satisfaction Score ?
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Past Incidents
Oct 23, 2020

No incidents reported today.

Oct 22, 2020

No incidents reported.

Oct 21, 2020

No incidents reported.

Oct 20, 2020

No incidents reported.

Oct 19, 2020

No incidents reported.

Oct 18, 2020

No incidents reported.

Oct 17, 2020

No incidents reported.

Oct 16, 2020

No incidents reported.

Oct 15, 2020

No incidents reported.

Oct 14, 2020
Unable to Reply to a New Claim Procedure Note
Resolved - This issue has been resolved.
Oct 14, 08:55 PDT
Monitoring - A fix for this issue has been implemented and we are monitoring the results.
Oct 13, 10:45 PDT
Identified - We have identified the issue that was not allowing replies for a claim procedure note. This is only affecting new claim procedure notes. As a temporary work-around, closing the notes window and re-opening it will allow the note to be replied to. We are working to resolve the issue without requiring the note window to be closed and re-opened.
Oct 12, 10:10 PDT
Investigating - Our engineers are currently investigating an issue for which it is not possible to reply to a Claim Procedure Note.
Oct 12, 09:21 PDT
Oct 13, 2020
Oct 12, 2020
Oct 11, 2020

No incidents reported.

Oct 10, 2020

No incidents reported.

Oct 9, 2020

No incidents reported.

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