All Systems Operational

About This Site

Our customers chose us because we strive to provide the highest quality services with transparency. In that spirit, we publish our real-time performance metrics publicly, to demonstrate our commitment to our partners in the healthcare community.

CIM1 ? Operational
CIM3 ? Operational
CIM5 ? Operational
CIM6 ? Operational
MOVEit SFTP (secure.phtech.com) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
All CIM Maintenance Apr 27, 2024 15:00 - Apr 28, 2024 08:00 PDT
We will be performing maintenance on our all CIM systems in order to transition from phtech.com to ayin.com web domains. During this time all CIM systems will be unavailable. This maintenance window will occur from 3:00 PM on April 27th to 8:00 AM on April 28th.
Posted on Apr 15, 2024 - 14:18 PDT
CIM1 - End User Satisfaction Score ?
Fetching
CIM3 - End User Satisfaction Score ?
Fetching
CIM4 - End User Satisfaction Score ?
Fetching
CIM5 - End User Satisfaction Score ?
Fetching
CIM6 - End User Satisfaction Score ?
Fetching
Past Incidents
Apr 19, 2024

No incidents reported today.

Apr 18, 2024

No incidents reported.

Apr 17, 2024
Completed - The scheduled maintenance has been completed.
Apr 17, 21:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 20:00 PDT
Scheduled - CIM's underlying EDI system requires maintenance. The following features in all CIM systems will be unavailable: importing, exporting, source data and authentication. All other features of CIM will remain available. This maintenance window will occur from 8:00 PM to 11:00 PM on Wednesday (04-17-2024).
Apr 5, 15:45 PDT
Apr 16, 2024

No incidents reported.

Apr 15, 2024

No incidents reported.

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024
Completed - The scheduled maintenance has been completed.
Apr 11, 23:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 22:30 PDT
Scheduled - We will be performing maintenance on our CIM 5 and CIM 6 systems in order to make performance and stability improvements. During this time CIM 5 and CIM 6 systems will be unavailable. This maintenance window will occur from 10:30 PM to 11:30 PM on Thursday (04-11-2024).
Apr 5, 15:35 PDT
Apr 10, 2024
Resolved - Emails are no longer being bounced by the external service provider.
Apr 10, 10:21 PDT
Identified - A small number of emails sent from within CIM are being bounced by an external service provider. We are working with the service provider to resolve the issue.
Apr 9, 15:44 PDT
Apr 9, 2024
Completed - The scheduled maintenance has been completed.
Apr 9, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 23:00 PDT
Scheduled - We will be performing maintenance on our CIM 1 systems in order to make performance and stability improvements. During this time the CIM 1 system will be unavailable. This maintenance window will occur from 11:00 PM to 11:59 PM on Monday (04-08-2024).
Apr 5, 13:29 PDT
Apr 8, 2024
Apr 7, 2024

No incidents reported.

Apr 6, 2024

No incidents reported.

Apr 5, 2024
Completed - The scheduled maintenance has been completed.
Apr 5, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 4, 23:00 PDT
Scheduled - We will be performing maintenance on our CIM 3 systems in order to make performance and stability improvements. During this time the CIM 3 system will be unavailable. This maintenance window will occur from 11:00 PM to 11:59 PM on Thursday (04-04-2024).
Mar 28, 14:44 PDT