All Systems Operational

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Our customers chose us because we strive to provide the highest quality services with transparency. In that spirit, we publish our real-time performance metrics publicly, to demonstrate our commitment to our partners in the healthcare community.

CIM1 ? Operational
CIM3 ? Operational
CIM4 ? Operational
CIM5 ? Operational
CIM6 ? Operational
Secure SFTP (MOVEit) ? Operational
Test Component ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
CIM 1 Maintenance Jan 31, 22:30-23:30 PST
We will be performing maintenance on our CIM 1 systems in order to make performance and stability improvements. During this time the CIM 1 system will be unavailable. This maintenance window will occur from 10:30 PM to 11:30 PM on Monday (01-31-2022).
Posted on Jan 24, 10:01 PST
CIM 3 Maintenance Feb 2, 22:30-23:30 PST
We will be performing maintenance on our CIM 3 systems in order to make performance and stability improvements. During this time the CIM 3 system will be unavailable. This maintenance window will occur from 10:30 PM to 11:30 PM on Wednesday (02-02-2022).
Posted on Jan 24, 10:07 PST
CIM 5 Maintenance Feb 7, 21:30-22:30 PST
We will be performing maintenance on our CIM 5 system in order to make performance and stability improvements. During this time CIM 5 system will be unavailable. This maintenance window will occur from 9:30 PM to 10:30 PM on Monday (02-07-2022).
Posted on Jan 24, 10:20 PST
CIM1 - End User Satisfaction Score ?
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CIM3 - End User Satisfaction Score ?
Fetching
CIM4 - End User Satisfaction Score ?
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CIM5 - End User Satisfaction Score ?
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CIM6 - End User Satisfaction Score ?
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Past Incidents
Jan 28, 2022

No incidents reported today.

Jan 27, 2022
Completed - The scheduled maintenance has been completed.
Jan 27, 23:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 22:00 PST
Scheduled - CIM's underlying EDI system requires maintenance. The following features in all CIM systems will be unavailable: importing, exporting, and source data. All other features of CIM will remain available. This maintenance window will occur from 10:00 PM to 11:00 PM on Thursday (01-27-2022).
Jan 20, 15:57 PST
Jan 26, 2022

No incidents reported.

Jan 25, 2022
Resolved - The fix for this issue has been released to production. Pasting text in notes will now work as it previously did.
Jan 25, 10:42 PST
Identified - We have identified the issue and are working toward testing the fix. We anticipate having a fix for this in production within the hour.
Jan 25, 10:11 PST
Investigating - When entering a new note, pasting text into a note causes any previously entered text to be replaced by the pasted text.
Jan 25, 09:56 PST
Jan 24, 2022
Completed - The scheduled maintenance has been completed.
Jan 24, 23:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 22:00 PST
Scheduled - We will be performing maintenance on our CIM 6 system in order to make performance and stability improvements. During this time the CIM 6 system will be unavailable. This maintenance window will occur from 10:00 PM to 11:00 PM on Monday (01-24-2022).
Jan 20, 15:34 PST
Resolved - This incident has been resolved.
Jan 24, 16:58 PST
Monitoring - We have found and resolved the issue that was causing errors while saving notes, care types and tracking data. We will be monitoring this for the next couple of hours.
Jan 24, 11:40 PST
Update - After further research we have confirmed that this issue can occur while saving new Care Types as well. We are still looking into potential fixes for this issue. The subject of this incident has been updated to reflect the additional area of CIM affected.
Jan 24, 10:35 PST
Update - In researching this issue we have determined that the error with saving tracking data is related to another issue we were researching with sending emails. We are continuing to investigate these issues and will update as we have more information. The subject of this incident has been updated to reflect the additional areas of CIM affected.
Jan 24, 10:10 PST
Investigating - When attempting to save tracking data, hitting save causes a spinner to show and not disappear. The changes are not saved. We are looking into this issue and will update this incident as we discover more information.
Jan 24, 09:58 PST
Jan 23, 2022

No incidents reported.

Jan 22, 2022

No incidents reported.

Jan 21, 2022

No incidents reported.

Jan 20, 2022

No incidents reported.

Jan 19, 2022

No incidents reported.

Jan 18, 2022

No incidents reported.

Jan 17, 2022

No incidents reported.

Jan 16, 2022

No incidents reported.

Jan 15, 2022

No incidents reported.

Jan 14, 2022

No incidents reported.