Trust PH TECH Status

All Systems Operational

About This Site

Our customers chose us because we strive to provide the highest quality services with transparency. In that spirit, we publish our real-time performance metrics publicly, to demonstrate our commitment to our partners in the healthcare community.

CIM1

Operational

CIM3

Operational

CIM5

Operational

CIM6

Operational

MOVEit SFTP (secure.phtech.com)

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

CIM System Maintenance (Supporting System) Sep 27, 2023 22:00-23:00 PDT

CIM's underlying EDI system requires maintenance. The following features in all CIM systems will be unavailable: importing, exporting, source data and authentication. All other features of CIM will remain available. This maintenance window will occur from 10:00 PM to 11:00 PM on Wednesday (09-27-2023).
Posted on Sep 21, 2023 - 14:05 PDT

CIM 1 Maintenance Sep 28, 2023 23:00 - Sep 29, 2023 00:00 PDT

We will be performing maintenance on our CIM 1 systems in order to make performance and stability improvements. During this time the CIM 1 system will be unavailable. This maintenance window will occur from 11:00 PM to 11:59 PM on Thursday (09-28-2023).
Posted on Sep 21, 2023 - 14:08 PDT

CIM 5 and CIM 6 Maintenance Oct 4, 2023 22:30-23:30 PDT

We will be performing maintenance on our CIM 5 and CIM 6 systems in order to make performance and stability improvements. During this time CIM 5 and CIM 6 systems will be unavailable. This maintenance window will occur from 10:30 PM to 11:30 PM on Wednesday (10-04-2023).
Posted on Sep 21, 2023 - 14:28 PDT

CIM 3 Maintenance Oct 5, 2023 23:00 - Oct 6, 2023 00:00 PDT

We will be performing maintenance on our CIM 3 systems in order to make performance and stability improvements. During this time the CIM 3 system will be unavailable. This maintenance window will occur from 11:00 PM to 11:59 PM on Thursday (10-05-2023).
Posted on Sep 21, 2023 - 14:37 PDT

System Metrics Month Week Day

CIM1 - End User Satisfaction Score

Fetching

CIM3 - End User Satisfaction Score

Fetching

CIM4 - End User Satisfaction Score

Fetching

CIM5 - End User Satisfaction Score

Fetching

CIM6 - End User Satisfaction Score

Fetching

Past Incidents

Sep 22, 2023

No incidents reported today.

Sep 21, 2023

No incidents reported.

Sep 20, 2023

Secure SFTP (MOVEit) Emergency System Maintenance

Completed - The scheduled maintenance has been completed.
Sep 20, 12:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 11:31 PDT

Scheduled - PH TECH will be performing emergency system maintenance today on Secure SFTP (MOVEit). Access to services will be temporarily suspended during this period.
Sep 20, 09:57 PDT

Sep 19, 2023

No incidents reported.

Sep 18, 2023

No incidents reported.

Sep 17, 2023

No incidents reported.

Sep 16, 2023

No incidents reported.

Sep 15, 2023

No incidents reported.

Sep 14, 2023

No incidents reported.

Sep 13, 2023

No incidents reported.

Sep 12, 2023

No incidents reported.

Sep 11, 2023

No incidents reported.

Sep 10, 2023

No incidents reported.

Sep 9, 2023

No incidents reported.

Sep 8, 2023

CIM System Maintenance (Supporting System)

Completed - The scheduled maintenance has been completed.
Sep 8, 23:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 22:00 PDT

Scheduled - CIM's underlying EDI system requires maintenance. The following features in all CIM systems will be unavailable: importing, exporting, source data and authentication. All other features of CIM will remain available. This maintenance window will occur from 10:00 PM to 11:00 PM on Friday (09-08-2023).
Sep 8, 15:12 PDT