Trust PH TECH Status

All Systems Operational

About This Site

Our customers chose us because we strive to provide the highest quality services with transparency. In that spirit, we publish our real-time performance metrics publicly, to demonstrate our commitment to our partners in the healthcare community.

CIM1 Operational

CIM3 Operational

CIM4 Operational

CIM5 Operational

CIM6 Operational

Secure SFTP (MOVEit) Operational

Test Component Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

CIM 1 Maintenance Jan 31, 22:30-23:30 PST

We will be performing maintenance on our CIM 1 systems in order to make performance and stability improvements. During this time the CIM 1 system will be unavailable. This maintenance window will occur from 10:30 PM to 11:30 PM on Monday (01-31-2022).
Posted on Jan 24, 10:01 PST

CIM 3 Maintenance Feb 2, 22:30-23:30 PST

We will be performing maintenance on our CIM 3 systems in order to make performance and stability improvements. During this time the CIM 3 system will be unavailable. This maintenance window will occur from 10:30 PM to 11:30 PM on Wednesday (02-02-2022).
Posted on Jan 24, 10:07 PST

CIM 5 Maintenance Feb 7, 21:30-22:30 PST

We will be performing maintenance on our CIM 5 system in order to make performance and stability improvements. During this time CIM 5 system will be unavailable. This maintenance window will occur from 9:30 PM to 10:30 PM on Monday (02-07-2022).
Posted on Jan 24, 10:20 PST

System Metrics Month Week Day

CIM1 - End User Satisfaction Score

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CIM3 - End User Satisfaction Score

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CIM4 - End User Satisfaction Score

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CIM5 - End User Satisfaction Score

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CIM6 - End User Satisfaction Score

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Past Incidents

Jan 28, 2022

No incidents reported today.

Jan 27, 2022

CIM System Maintenance (Supporting System)

Completed - The scheduled maintenance has been completed.
Jan 27, 23:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 22:00 PST

Scheduled - CIM's underlying EDI system requires maintenance. The following features in all CIM systems will be unavailable: importing, exporting, and source data. All other features of CIM will remain available. This maintenance window will occur from 10:00 PM to 11:00 PM on Thursday (01-27-2022).
Jan 20, 15:57 PST

Jan 26, 2022

No incidents reported.

Jan 25, 2022

Pasting Text into a Note Overwrites Previous Entries

Resolved - The fix for this issue has been released to production. Pasting text in notes will now work as it previously did.
Jan 25, 10:42 PST

Identified - We have identified the issue and are working toward testing the fix. We anticipate having a fix for this in production within the hour.
Jan 25, 10:11 PST

Investigating - When entering a new note, pasting text into a note causes any previously entered text to be replaced by the pasted text.
Jan 25, 09:56 PST

Jan 24, 2022

CIM 6 Maintenance

Completed - The scheduled maintenance has been completed.
Jan 24, 23:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 22:00 PST

Scheduled - We will be performing maintenance on our CIM 6 system in order to make performance and stability improvements. During this time the CIM 6 system will be unavailable. This maintenance window will occur from 10:00 PM to 11:00 PM on Monday (01-24-2022).
Jan 20, 15:34 PST

Error in Some Cases Saving Tracking Data, Creating Care Types or Sending Emails

Resolved - This incident has been resolved.
Jan 24, 16:58 PST

Monitoring - We have found and resolved the issue that was causing errors while saving notes, care types and tracking data. We will be monitoring this for the next couple of hours.
Jan 24, 11:40 PST

Update - After further research we have confirmed that this issue can occur while saving new Care Types as well. We are still looking into potential fixes for this issue. The subject of this incident has been updated to reflect the additional area of CIM affected.
Jan 24, 10:35 PST

Update - In researching this issue we have determined that the error with saving tracking data is related to another issue we were researching with sending emails. We are continuing to investigate these issues and will update as we have more information. The subject of this incident has been updated to reflect the additional areas of CIM affected.
Jan 24, 10:10 PST

Investigating - When attempting to save tracking data, hitting save causes a spinner to show and not disappear. The changes are not saved. We are looking into this issue and will update this incident as we discover more information.
Jan 24, 09:58 PST

Jan 23, 2022

No incidents reported.

Jan 22, 2022

No incidents reported.

Jan 21, 2022

No incidents reported.

Jan 20, 2022

No incidents reported.

Jan 19, 2022

No incidents reported.

Jan 18, 2022

No incidents reported.

Jan 17, 2022

No incidents reported.

Jan 16, 2022

No incidents reported.

Jan 15, 2022

No incidents reported.

Jan 14, 2022

No incidents reported.