Trust PH TECH Status

All Systems Operational

About This Site

Our customers chose us because we strive to provide the highest quality services with transparency. In that spirit, we publish our real-time performance metrics publicly, to demonstrate our commitment to our partners in the healthcare community.

CIM1 Operational

CIM3 Operational

CIM4 Operational

CIM5 Operational

CIM6 Operational

Secure SFTP (MOVEit) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

CIM1 - End User Satisfaction Score

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CIM3 - End User Satisfaction Score

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CIM4 - End User Satisfaction Score

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CIM5 - End User Satisfaction Score

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CIM6 - End User Satisfaction Score

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Past Incidents

Jan 24, 2020

No incidents reported today.

Jan 23, 2020

No incidents reported.

Jan 22, 2020

CIM System Maintenance (Supporting System)

Completed - The scheduled maintenance has been completed.
Jan 22, 20:52 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 20:31 PST

Scheduled - CIM's underlying EDI system requires maintenance. The following features in all CIM systems will be unavailable: importing, exporting, and source data. All other features of CIM will remain available. This maintenance window will occur from 8:30 PM to 9:30 PM on Wednesday (01-22-2020).
Jan 21, 15:31 PST

Referral Submission Occasionally Does Not Complete

Resolved - We have released a fix for this issue. Creating an auth will now display the newly created auth.
Jan 22, 14:55 PST

Identified - We have identified the problem and are in the process of testing a fix. We were incorrect in one aspect of the initial report: Adjudicator rules were run for the referral that was created. The problem is only when CIM attempted to display the newly created referral.
Jan 22, 13:12 PST

Investigating - In some cases when creating a referral, the referral will look like it is spinning and not completing. When this occurs, the referral has been created, but adjudicator rules for the referral will not have been run.
Jan 22, 12:28 PST

Jan 21, 2020

No incidents reported.

Jan 20, 2020

CIM 3, CIM 4 and CIM 5 System Maintenance

Completed - The scheduled maintenance has been completed.
Jan 20, 22:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 21:00 PST

Update - We are extending the CIM 3, CIM 4 and CIM 5 system maintenance to 10:00 PM. So the maintenance window will be from 9:00 PM to 10:00 PM.
Jan 20, 09:48 PST

Scheduled - We will be performing maintenance on our CIM 3, CIM 4 and CIM 5 systems in order to make performance and stability improvements. During this time CIM 3, CIM 4 and CIM 5 will be unavailable. This maintenance window will occur from 9:00 PM to 9:30 PM on Monday (01-20-2020).
Jan 17, 10:30 PST

Jan 19, 2020

No incidents reported.

Jan 18, 2020

No incidents reported.

Jan 17, 2020

Emergency CIM1 and CIM 6 System Maintenance

Completed - The scheduled maintenance has been completed.
Jan 17, 19:30 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 19:00 PST

Scheduled - We will be performing emergency maintenance on our CIM1 and CIM 6 systems in order to make performance and stability improvements. During this time CIM1 and CIM 6 will be unavailable. This maintenance window will occur from 7:00 PM to 7:30 PM on Friday (01-17-2020).
Jan 17, 08:13 PST

Jan 16, 2020

No incidents reported.

Jan 15, 2020

No incidents reported.

Jan 14, 2020

No incidents reported.

Jan 13, 2020

No incidents reported.

Jan 12, 2020

No incidents reported.

Jan 11, 2020

No incidents reported.

Jan 10, 2020

No incidents reported.