Investigating - When submitting an authorization, the time component of the following fields are being saved incorrectly:
- Received Date
- Patient Verbally Notified Date
- Supporting Statement Received Date
- Auth Recorded in MedAccess Date

CIM is currently interpreting these as an incorrect time zone, Greenwich Mean Time (GMT), which is 7 hours ahead of Pacific Standard Time. PH Tech is actively working on this issue and will work closely with all customers to ensure it is addressed as quickly as possible.
Apr 26, 16:54 PDT

About This Site

Our customers chose us because we strive to provide the highest quality services with transparency. In that spirit, we publish our real-time performance metrics publicly, to demonstrate our commitment to our partners in the healthcare community.

CIM6 ? Operational
CIM1 ? Operational
PacificSource ? Operational
CIM5 ? Operational
MHO ? Operational
Secure SFTP (MOVEit) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
CIM1 - End User Satisfaction Score ?
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CIM6 - End User Satisfaction Score ?
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PacificSource - End User Satisfaction Score ?
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MHO - End User Satisfaction Score ?
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CIM5 - End User Satisfaction Score ?
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Past Incidents
Apr 27, 2017

No incidents reported today.

Apr 26, 2017
Resolved - We have verified that the fix successfully restored normal functionality.
Apr 26, 14:17 PDT
Monitoring - The fix has been has been deployed.
Apr 26, 11:46 PDT
Update - A fix for this issue has been identified and is currently being tested.
Apr 26, 11:15 PDT
Identified - An issue has been discovered that prevents users from submitting pre-auths. The issue only affects pre-auths that require procedure codegroups. We are working to resolve the issue as quickly as possible.
Apr 26, 10:28 PDT
Apr 25, 2017
Completed - Maintenance is complete.
Apr 25, 21:31 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 20:00 PDT
Scheduled - PH Tech will be performing maintenance on secure.phtech.com (SFTP) on 4-25-2017 from 8:00 PM to 12:00 AM. During this time the service will be unavailable.
Apr 21, 13:57 PDT
Apr 24, 2017
Completed - The scheduled maintenance has been completed.
Apr 24, 23:45 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 22:00 PDT
Scheduled - A portion of CIM requires maintenance. The following features of all CIM systems will be unavailable: importing and exporting. All other features of CIM will remain available. This maintenance window will occur from 8:00 PM to 11:45 PM on Wednesday (4-24-2017).
Apr 20, 09:26 PDT
Apr 23, 2017

No incidents reported.

Apr 22, 2017

No incidents reported.

Apr 21, 2017
Completed - The scheduled maintenance has been completed.
Apr 21, 23:45 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 20:00 PDT
Scheduled - A portion of CIM requires maintenance. The following features of all CIM systems will be unavailable: importing and exporting. All other features of CIM will remain available. This maintenance window will occur from 8:00 PM to 11:45 PM on Friday (4-21-2017).
Apr 20, 09:13 PDT
Apr 20, 2017

No incidents reported.

Apr 19, 2017

No incidents reported.

Apr 18, 2017
Completed - The scheduled maintenance has been completed.
Apr 18, 00:45 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 21:00 PDT
Update - Shifting the maintenance to the correct time.
Apr 17, 12:47 PDT
Scheduled - A portion of CIM requires maintenance. The following features of all CIM systems will be unavailable: importing and exporting. All other features of CIM will remain available. This maintenance window will occur from 8:00 PM to 11:45 PM on Wednesday (4-12-2017).
Apr 13, 14:11 PDT
Apr 17, 2017
Resolved - Our call center systems have resumed standard operations.
Apr 17, 16:46 PDT
Update - We have successfully moved several of our call center customers to our secondary phone system, and will continue implementing our business continuity procedures this morning. The carrier has provided us with an updated ETA for repair of 10am Pacific.
Apr 7, 06:42 PDT
Update - We are moving the affected call centers to our secondary phone system while our upstream telecommunications carrier works to repair the failed equipment overnight tonight. We expect this repair to be completed prior to the start of business tomorrow. In the meantime, we will continue executing our business continuity procedures to restore service through our secondary call center systems as quickly as possible.
Apr 6, 15:12 PDT
Identified - PH Tech has identified the issue as a telecom provider equipment failure. We are working to resolve the issue as quickly as possible.
Apr 6, 10:44 PDT
Investigating - Some callers are unable to reach PH Tech call center agents at this time, with callers receiving a "your call cannot be completed as dialed" message, or the line will ring continuously with no answer. We are working to determine the root cause of the issue.
Apr 6, 08:26 PDT
Apr 16, 2017

No incidents reported.

Apr 15, 2017

No incidents reported.

Apr 14, 2017

No incidents reported.

Apr 13, 2017

No incidents reported.