CIM Paper Claims Processing Delays
Monitoring - Paper claims are currently taking longer to process and load into our systems than expected. We expect this delay to decrease substantially by early next week and progressively improve thereafter. We appreciate patience and understanding while we strive to improve this aspect of our service.
Apr 3, 11:52 PDT

About This Site

Our customers chose us because we strive to provide the highest quality services with transparency. In that spirit, we publish our real-time performance metrics publicly, to demonstrate our commitment to our partners in the healthcare community.

CIM1 ? Operational
CIM3 ? Operational
CIM4 ? Operational
CIM5 ? Operational
CIM6 ? Operational
Secure SFTP (MOVEit) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
CIM1 - End User Satisfaction Score ?
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CIM3 - End User Satisfaction Score ?
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CIM4 - End User Satisfaction Score ?
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CIM5 - End User Satisfaction Score ?
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CIM6 - End User Satisfaction Score ?
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Past Incidents
Aug 13, 2020

No incidents reported today.

Aug 12, 2020

No incidents reported.

Aug 11, 2020
CIM 3,4,5,6 System emergency maintenance
Completed - The scheduled maintenance has been completed.
Aug 11, 19:10 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 18:55 PDT
Scheduled - We will be performing emergency maintenance on our CIM3, CIM4, CIM5 and CIM6 systems in order to make performance and stability improvements. During this time CIM3, CIM4, CIM5 and CIM6 will be unavailable. This maintenance window will occur from 6:55 PM to 7:10 PM on Thursday (08-11-2020).
Aug 11, 18:47 PDT
CIM 1 System emergency maintenance
Completed - The scheduled maintenance has been completed.
Aug 11, 18:50 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 18:35 PDT
Update - This maintenance window will occur from 6:35 PM to 6:50 PM on Thursday
Aug 11, 18:33 PDT
Update - We will be undergoing scheduled maintenance during this time.
Aug 11, 18:32 PDT
Scheduled - We will be performing emergency maintenance on our CIM1 systems in order to make performance and stability improvements. During this time CIM1 will be unavailable. This maintenance window will occur from 6:45 PM to 7:00 PM on Thursday (08-11-2020).
Aug 11, 18:32 PDT
Aug 10, 2020

No incidents reported.

Aug 9, 2020

No incidents reported.

Aug 8, 2020

No incidents reported.

Aug 7, 2020

No incidents reported.

Aug 6, 2020

No incidents reported.

Aug 5, 2020

No incidents reported.

Aug 4, 2020

No incidents reported.

Aug 3, 2020

No incidents reported.

Aug 2, 2020

No incidents reported.

Aug 1, 2020

No incidents reported.

Jul 31, 2020

No incidents reported.

Jul 30, 2020

No incidents reported.

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