tag:trust.phtech.com,2005:/historyTrust PH TECH Status - Incident History2024-03-28T23:30:03-07:00Trust PH TECHtag:trust.phtech.com,2005:Incident/203915982024-04-04T23:00:00-07:002024-03-28T14:44:43-07:00CIM 3 Maintenance<p><strong>THIS IS A SCHEDULED EVENT Apr <var data-var='date'>4</var>, <var data-var='time'>23:00</var> PDT - Apr <var data-var='date'>5</var>, <var data-var='time'>00:00</var> PDT</strong></p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>14:44</var> PDT</small><br><strong>Scheduled</strong> - We will be performing maintenance on our CIM 3 systems in order to make performance and stability improvements. During this time the CIM 3 system will be unavailable. This maintenance window will occur from 11:00 PM to 11:59 PM on Thursday (04-04-2024).</p>tag:trust.phtech.com,2005:Incident/203916172024-04-03T20:30:00-07:002024-03-28T14:47:12-07:00CIM System Maintenance (Supporting System)<p><strong>THIS IS A SCHEDULED EVENT Apr <var data-var='date'>3</var>, <var data-var='time'>20:30</var> - <var data-var='time'>21:30</var> PDT</strong></p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>14:47</var> PDT</small><br><strong>Scheduled</strong> - CIM's underlying system requires maintenance. Logging into all CIM systems will be unavailable during this maintenance window. All other features will still be available to people at are already logged into CIM. This maintenance window will occur from 8:30 PM to 9:30 PM on Wednesday (04-03-2024).</p>tag:trust.phtech.com,2005:Incident/203329872024-04-03T20:00:00-07:002024-03-22T15:54:01-07:00CIM System Maintenance (Supporting System)<p><strong>THIS IS A SCHEDULED EVENT Apr <var data-var='date'>3</var>, <var data-var='time'>20:00</var> - <var data-var='time'>21:00</var> PDT</strong></p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>15:54</var> PDT</small><br><strong>Scheduled</strong> - CIM's underlying EDI system requires maintenance. The following features in all CIM systems will be unavailable: importing, exporting, and source data. All other features of CIM will remain available. This maintenance window will occur from 9:00 PM to 10:00 PM on Wednesday (04-04-2024).</p>tag:trust.phtech.com,2005:Incident/203329212024-03-28T23:30:03-07:002024-03-28T23:30:03-07:00CIM 5 and CIM 6 Maintenance<p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>23:30</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>22:30</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>15:43</var> PDT</small><br><strong>Scheduled</strong> - We will be performing maintenance on our CIM 5 and CIM 6 systems in order to make performance and stability improvements. During this time CIM 5 and CIM 6 systems will be unavailable. This maintenance window will occur from 10:30 PM to 11:30 PM on Thursday (03-28-2024).</p>tag:trust.phtech.com,2005:Incident/203327892024-03-26T00:00:02-07:002024-03-26T00:00:03-07:00CIM 1 Maintenance<p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>00:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>23:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>15:23</var> PDT</small><br><strong>Scheduled</strong> - We will be performing maintenance on our CIM 1 systems in order to make performance and stability improvements. During this time the CIM 1 system will be unavailable. This maintenance window will occur from 11:00 PM to 11:59 PM on Monday (03-25-2024).</p>tag:trust.phtech.com,2005:Incident/202466642024-03-14T22:00:56-07:002024-03-14T22:00:56-07:00CIM System Maintenance (Supporting System)<p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>22:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>21:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>12:57</var> PDT</small><br><strong>Scheduled</strong> - CIM's underlying EDI system requires maintenance. The following features in all CIM systems will be unavailable: importing, exporting, and source data. All other features of CIM will remain available. This maintenance window will occur from 9:00 PM to 10:00 PM on Thursday (03-14-2024).</p>tag:trust.phtech.com,2005:Incident/201725182024-03-13T23:00:56-07:002024-03-13T23:00:56-07:00CIM System Maintenance (Supporting System)<p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>23:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>21:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>20:41</var> PST</small><br><strong>Scheduled</strong> - CIM's underlying EDI system requires maintenance. The following features in all CIM systems will be unavailable: importing, exporting, source data and authentication. All other features of CIM will remain available. This maintenance window will occur from 9:00 PM to 11:00 PM on Wednesday (03-13-2024).</p>tag:trust.phtech.com,2005:Incident/202281482024-03-12T13:31:46-07:002024-03-12T13:31:46-07:00CIM 3 slowness and sometimes unvailable<p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>13:31</var> PDT</small><br><strong>Resolved</strong> - We have resolved the issue that was causing CIM 3 to run slow and be intermittently unavailable.</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>13:20</var> PDT</small><br><strong>Identified</strong> - We have identified an issue in which CIM 3 is running slow and sometimes unavailable. We are actively working to resolve this issue now.</p>tag:trust.phtech.com,2005:Incident/199875542024-02-29T15:56:56-08:002024-02-29T15:56:56-08:00CIM 3 Maintenance<p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>15:56</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>14:56</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>14:57</var> PST</small><br><strong>Scheduled</strong> - We will be performing maintenance on our CIM 3 systems in order to make performance and stability improvements. During this time the CIM 3 system will be unavailable. This maintenance window will occur from 11:00 PM to 11:59 PM on Thursday (02-29-2024).</p>tag:trust.phtech.com,2005:Incident/199875462024-02-28T23:00:56-08:002024-02-28T23:00:56-08:00CIM System Maintenance (Supporting System)<p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>23:00</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>20:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>14:56</var> PST</small><br><strong>Scheduled</strong> - CIM's underlying EDI system requires maintenance. The following features in all CIM systems will be unavailable: importing, exporting, source data and authentication. All other features of CIM will remain available. This maintenance window will occur from 8:00 PM to 11:00 PM on Wednesday (02-28-2024).</p>tag:trust.phtech.com,2005:Incident/200822252024-02-26T15:05:24-08:002024-02-26T15:05:24-08:00CIM Service Disruption<p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>15:05</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>13:43</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>13:22</var> PST</small><br><strong>Investigating</strong> - A technical issue with CIM has caused a service disruption. Our team of engineers are investigating the problem and working to resolve it as soon as possible.</p>tag:trust.phtech.com,2005:Incident/199875032024-02-22T23:30:57-08:002024-02-22T23:30:57-08:00CIM 5 and CIM 6 Maintenance<p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>23:30</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>22:30</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>14:48</var> PST</small><br><strong>Scheduled</strong> - We will be performing maintenance on our CIM 5 and CIM 6 systems in order to make performance and stability improvements. During this time CIM 5 and CIM 6 systems will be unavailable. This maintenance window will occur from 10:30 PM to 11:30 PM on Wednesday (01-31-2024).</p>tag:trust.phtech.com,2005:Incident/199874792024-02-20T00:00:57-08:002024-02-20T00:00:57-08:00CIM 1 Maintenance<p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>00:00</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>19</var>, <var data-var='time'>23:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>14:44</var> PST</small><br><strong>Scheduled</strong> - We will be performing maintenance on our CIM 1 systems in order to make performance and stability improvements. During this time the CIM 1 system will be unavailable. This maintenance window will occur from 11:00 PM to 11:59 PM on Monday (02-19-2024).</p>tag:trust.phtech.com,2005:Incident/199423282024-02-08T12:48:00-08:002024-02-08T12:48:00-08:00Editing a Referral Service Line does not save the changes<p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>12:48</var> PST</small><br><strong>Resolved</strong> - The issue with changes not saving in the Bulk Edit section for Referral Service lines has been fixed.</p><p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>12:02</var> PST</small><br><strong>Identified</strong> - We found an issue when doing a bulk edit on Referral Service Lines that causes the changes not be saved in some circumstances. No errors are displayed when this occurs. The data looks like it saved but upon re-loading the referral, the original data is displayed. We are looking into this issue.</p>tag:trust.phtech.com,2005:Incident/198317892024-02-06T00:00:15-08:002024-02-06T00:00:15-08:00CIM 1 Maintenance<p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>00:00</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>23:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>10:46</var> PST</small><br><strong>Scheduled</strong> - We will be performing maintenance on our CIM 1 systems in order to make performance and stability improvements. During this time the CIM 1 system will be unavailable. This maintenance window will occur from 11:00 PM to 11:59 PM on Monday (02-05-2024).</p>tag:trust.phtech.com,2005:Incident/198317692024-02-02T00:00:48-08:002024-02-02T00:00:48-08:00CIM 3 Maintenance<p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>00:00</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>23:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>10:43</var> PST</small><br><strong>Scheduled</strong> - We will be performing maintenance on our CIM 3 systems in order to make performance and stability improvements. During this time the CIM 3 system will be unavailable. This maintenance window will occur from 11:00 PM to 11:59 PM on Thursday (02-01-2024).</p>tag:trust.phtech.com,2005:Incident/198876432024-02-01T15:40:16-08:002024-02-01T15:40:16-08:00CIM 3 Slowness and Sometimes Unresponsive<p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>15:40</var> PST</small><br><strong>Resolved</strong> - We have put in a couple of fixes for this issue and have been monitoring it for the last few hours. The issue is resolved now.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>14:02</var> PST</small><br><strong>Monitoring</strong> - We fixed the additional issue that came up that was causing CIM 3 to be slow and sometimes unresponsive. We will be monitoring CIM 3 for another couple of hours.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>12:47</var> PST</small><br><strong>Investigating</strong> - The slowness and non-responsiveness of CIM 3 has returned. We are looking into it further.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>12:26</var> PST</small><br><strong>Monitoring</strong> - We fixed the issue that was causing CIM 3 to be slow and sometimes unresponsive. We will be monitoring CIM 3 for another couple of hours.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>12:13</var> PST</small><br><strong>Identified</strong> - We have identified an issue that is causing CIM 3 to run slowly and to sometimes be unresponsive. We have found what is causing the issue and we are actively working to correct this.</p>tag:trust.phtech.com,2005:Incident/198317502024-01-31T23:30:48-08:002024-01-31T23:30:48-08:00CIM 5 and CIM 6 Maintenance<p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>23:30</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>22:31</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>10:40</var> PST</small><br><strong>Scheduled</strong> - We will be performing maintenance on our CIM 5 and CIM 6 systems in order to make performance and stability improvements. During this time CIM 5 and CIM 6 systems will be unavailable. This maintenance window will occur from 10:30 PM to 11:30 PM on Wednesday (01-31-2024).</p>tag:trust.phtech.com,2005:Incident/198212062024-01-25T15:27:18-08:002024-01-25T15:27:18-08:00CIM System Maintenance (Supporting System)<p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>15:27</var> PST</small><br><strong>Completed</strong> - We are cancelling this maintenance window and we will reschedule later.</p><p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>11:22</var> PST</small><br><strong>Scheduled</strong> - CIM's underlying EDI system requires maintenance. The following features in all CIM systems will be unavailable: importing, exporting, source data and authentication. All other features of CIM will remain available. This maintenance window will occur from 8:00 PM to 11:00 PM on Thursday (01-26-2024).</p>tag:trust.phtech.com,2005:Incident/197408882024-01-18T18:01:20-08:002024-01-18T18:01:20-08:00Secure SFTP (MOVEit) Scheduled Maintenance<p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>18:01</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>17:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>09:19</var> PST</small><br><strong>Scheduled</strong> - Ayin will be performing scheduled maintenance on Secure SFTP (MOVEit). Access to services will be temporarily suspended during this period.</p>tag:trust.phtech.com,2005:Incident/197395402024-01-18T10:05:25-08:002024-01-18T10:05:25-08:00CIM - Unable to update / view certain authorizations<p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>10:05</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>10:39</var> PST</small><br><strong>Monitoring</strong> - Fixes for the opening and save issue has been deployed to production. We will continue to monitor this issue.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>08:59</var> PST</small><br><strong>Identified</strong> - An additional issue was identified where some authorizations could not be opened. The team has identified the issues and is working on a resolutions.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>08:39</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented in production. Users may need to reload their browser cache (CTRL+F5).</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>08:09</var> PST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>07:27</var> PST</small><br><strong>Investigating</strong> - An issue that was identified that prevents updating of existing authorizations in CIM. We are currently working to identify the root cause.</p>tag:trust.phtech.com,2005:Incident/196503302024-01-10T21:00:27-08:002024-01-10T21:00:27-08:00CIM System Maintenance<p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>21:00</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>20:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>13:21</var> PST</small><br><strong>Scheduled</strong> - We will be performing maintenance on our CIM systems in order to make performance and stability improvements. During this time CIM may be slower than normal, but should be always available. This maintenance window will occur from 8:00 PM to 9:00 PM on Wednesday (01-10-2024).</p>tag:trust.phtech.com,2005:Incident/194927682023-12-21T00:00:17-08:002023-12-21T00:00:17-08:00CIM 3 Emergency Maintenance<p><small>Dec <var data-var='date'>21</var>, <var data-var='time'>00:00</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>20</var>, <var data-var='time'>23:01</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>20</var>, <var data-var='time'>14:15</var> PST</small><br><strong>Scheduled</strong> - We will be performing emergency maintenance on our CIM 3 systems in order to make performance and stability improvements. During this time the CIM 3 system will be unavailable. This maintenance window will occur from 11:00 PM to 11:59 PM on Wednesday (12-20-2023).</p>tag:trust.phtech.com,2005:Incident/193705942023-12-10T20:00:23-08:002023-12-10T20:00:23-08:00CIM System Maintenance<p><small>Dec <var data-var='date'>10</var>, <var data-var='time'>20:00</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>10</var>, <var data-var='time'>19:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>13:33</var> PST</small><br><strong>Scheduled</strong> - We will be performing maintenance on our CIM systems in order to make performance and stability improvements. During this time all CIM systems may be unavailable. This maintenance window will occur from 7:00 PM to 8:00 PM on Sunday.</p>tag:trust.phtech.com,2005:Incident/193407952023-12-07T18:01:10-08:002023-12-07T18:01:10-08:00Secure SFTP (MOVEit) Scheduled Maintenance<p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>18:01</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>17:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>14:26</var> PST</small><br><strong>Scheduled</strong> - PH TECH will be performing scheduled maintenance on Secure SFTP (MOVEit). Access to services will be temporarily suspended during this period.</p>