Unable to View Claims from within Demographics Manager
Incident Report for Trust PH TECH
Resolved
Our engineers have resolved the problem with viewing claims from within Demographic Manager, Referral Manager and within the Patient Claim History link in the Reports menu. Claims can now be searched for in these areas of CIM once again.
Posted 3 months ago. Feb 20, 2019 - 09:56 PST
Update
Our engineers are in the process of releasing a fix for this issue. We expect this issue to be resolved within the hour. We will update this incident when the fix is released.
Posted 3 months ago. Feb 20, 2019 - 09:10 PST
Identified
This same issue also prevents claims from being viewed from within Referral Manager, using the "Patient Claim History" link in the "Reports" menu. Our engineers are currently working on a fix for this issue.
Posted 3 months ago. Feb 20, 2019 - 08:43 PST
Investigating
Our engineers are currently investigating an issue in which claims are unable to be viewed from within Demographics Manager. We will update this incident as we have more information.
Posted 3 months ago. Feb 20, 2019 - 08:08 PST
This incident affected: CIM1, CIM3, CIM4, CIM5, and CIM6.