CIM Email

Incident Report for Trust PH TECH

Resolved

This incident has been resolved.

Posted Nov 19, 2019 - 15:39 PST

Update

During our follow-up investigation of this issue, we have found that the number of emails that were not sent was relatively small. Our engineers our currently working on sending all of those emails. Our hope is to have them all sent by later this afternoon.

Posted Nov 19, 2019 - 11:57 PST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 19, 2019 - 08:18 PST

Identified

An issue which is preventing users from sending emails in CIM was found. Our engineers are currently in the process of resolving the issue.

Posted Nov 19, 2019 - 08:12 PST

This incident affected: CIM1, CIM3, CIM5, and CIM6.