Incorrect times being saved when submitting an authorization

Incident Report for Trust PH TECH

Resolved

The underlying cause of this issue has been corrected. All dates are now saving correctly in CIM. PH Tech will work with all impacted partners to correct any data that was saved incorrectly as a result of this issue.

Posted Apr 27, 2017 - 07:47 PDT

Investigating

When submitting an authorization, the time component of the following fields are being saved incorrectly:
- Received Date
- Patient Verbally Notified Date
- Supporting Statement Received Date
- Auth Recorded in MedAccess Date

CIM is currently interpreting these as an incorrect time zone, Greenwich Mean Time (GMT), which is 7 hours ahead of Pacific Standard Time. PH Tech is actively working on this issue and will work closely with all customers to ensure it is addressed as quickly as possible.

Posted Apr 26, 2017 - 16:54 PDT

This incident affected: CIM1, CIM5, and CIM6.