Users unable to see referral and authorization numbers on some claims in CIM

Incident Report for Trust PH TECH

Resolved

This issue has been fully resolved and verified. Please contact PH TECH if you have any questions or concerns.

Posted Jun 13, 2018 - 21:22 PDT

Monitoring

Display of referral and authorization numbers on all claims has been restored. Please contact PH TECH if you continue to experience any issues viewing this information in CIM.

Posted Jun 13, 2018 - 13:24 PDT

Identified

CIM is currently experiencing an issue where referral and authorization numbers are not displayed on some claims. This issue does not impact claims processing and payment. PH TECH will restore this functionality as soon as possible. We apologize for any inconvenience this causes.

Posted Jun 13, 2018 - 12:57 PDT

This incident affected: CIM1, CIM3, CIM5, and CIM6.