Some Emails from Within CIM are Not Sending

Incident Report for Trust PH TECH

Resolved

Emails are no longer being bounced by the external service provider. Emails that we were able to resend that were bounced as a result of this issues have been resent.

Posted Sep 26, 2022 - 16:07 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 24, 2022 - 09:15 PDT

Identified

A small number of emails sent from within CIM are being bounced by an external service provider. We are working with the service provider to resolve the issue.

Posted Sep 23, 2022 - 15:08 PDT

This incident affected: CIM1, CIM3, CIM5, and CIM6.