Unable to Reply to a New Claim Procedure Note

Incident Report for Trust PH TECH

Resolved

This issue has been resolved.

Posted Oct 14, 2020 - 08:55 PDT

Monitoring

A fix for this issue has been implemented and we are monitoring the results.

Posted Oct 13, 2020 - 10:45 PDT

Identified

We have identified the issue that was not allowing replies for a claim procedure note. This is only affecting new claim procedure notes. As a temporary work-around, closing the notes window and re-opening it will allow the note to be replied to. We are working to resolve the issue without requiring the note window to be closed and re-opened.

Posted Oct 12, 2020 - 10:10 PDT

Investigating

Our engineers are currently investigating an issue for which it is not possible to reply to a Claim Procedure Note.

Posted Oct 12, 2020 - 09:21 PDT

This incident affected: CIM1, CIM3, CIM5, and CIM6.