Unable to Add New-Lines to Additional Information Comments
Incident Report for Trust PH TECH
Resolved
The problem with editing the comments for Additional Information in referrals has been fixed. No work-arounds are required any longer when hitting "Enter" in the comment field.
Posted 3 months ago. Dec 21, 2018 - 08:07 PST
Identified
Our engineers have identified and found a solution for the problem that was causing "Enter" to save rather than create a new line. We will be releasing the fix for this problem later tonight.
Posted 3 months ago. Dec 20, 2018 - 13:58 PST
Investigating
We are currently researching a problem that occurs while editing comments in the Additional Information section of a referral. Hitting "Enter" saves the changes rather than adding a new line. While our engineers are looking into a fix for this issue, we have two potential work-arounds that are available:

Option 1 - Copy/Paste the note:
If you create the comment you want to add in another application (such as Notepad) and paste it into the comment section, any new lines that are part of the copied comment will be pasted into the comment section.

Option 2 - Turn off the new service UI:
1. Load a pre-auth in Referral Manager.
2. In the Services section of the pre-auth you will see a gear icon on the right side.
3. Click the gear icon.
4. Choose "Go Back to Old UI".

Once you go back to the old UI for referrals, you will be able to hit Enter again.
Posted 3 months ago. Dec 20, 2018 - 10:56 PST
This incident affected: CIM1, CIM3, CIM4, CIM5, and CIM6.