CIM Paper Claims Processing Delays

Incident Report for Trust PH TECH

Resolved

This incident has been resolved.

Posted Dec 03, 2020 - 13:04 PST

Monitoring

Paper claims are currently taking longer to process and load into our systems than expected. We expect this delay to decrease substantially by early next week and progressively improve thereafter. We appreciate patience and understanding while we strive to improve this aspect of our service.

Posted Apr 03, 2020 - 11:52 PDT

This incident affected: CIM1, CIM3, CIM5, and CIM6.