Call Center Disruption
Incident Report for Trust PH TECH
Resolved
Our upstream provider has reported that the issue with elevated error rates has been resolved and we have confirmed that callers are now able to reach PH TECH agents successfully.
Posted 11 months ago. Mar 20, 2018 - 09:57 PDT
Identified
Some callers are unable to reach PH TECH call center agents at this time due to elevated error rates with an upstream provider. The issue has been identified although no ETA has been provided. We are continuing to monitor the situation and will provide updates as the situation changes.
Posted 11 months ago. Mar 20, 2018 - 08:47 PDT