New Login Experience Turned Off

Incident Report for Trust PH TECH

Resolved

The issues we identified with the new Login Experience yesterday have been resolved. We have turned the new Login Experience back on.

Posted Dec 21, 2018 - 08:05 PST

Identified

We have identified the issues that were causing some users to be unable to log into CIM. We will be releasing a fix for these issues tonight at which time we will also be turning the new Login Experience back on.

Posted Dec 20, 2018 - 13:55 PST

Investigating

Good Morning. We are currently investigating a couple of issues with the new Login Experience which is causing some users to be unable to log into CIM. Until these issues are resolved we have turned off the new Login Experience so that everyone will be able to login successfully. This does not affect the new Navigation Experience within CIM.

Posted Dec 20, 2018 - 10:24 PST

This incident affected: CIM1, CIM3, CIM5, and CIM6.