Duplicate vendors in accounting manager
Incident Report for Trust PH TECH
Resolved
This issue has been resolved.
Posted 14 days ago. Nov 29, 2018 - 08:20 PST
Monitoring
Our engineers have released an update to CIM that fixes the issue with vendors displaying multiple times in Accounting Manager. Accounting Manager can be used to process claims now. Thank you for your patience while we researched and fixed this issue.
Posted 15 days ago. Nov 28, 2018 - 11:05 PST
Update
Our engineers have identified why this is happening and are researching the proper solution to the problem. As part of what our engineers have found, we recommend that any account processing in Account Manager be put on hold until this problem is resolved. We will have another update as soon as more information is available.
Posted 15 days ago. Nov 28, 2018 - 09:39 PST
Identified
Our engineers have identified why this is happening and are researching the proper solution to the problem. We will have another update as soon as more information is available.
Posted 15 days ago. Nov 28, 2018 - 09:31 PST
Investigating
We have identified an issue in which batches are including vendors multiple times. This is causing incorrect totals. Our engineers are diligently working to address this issue. We will provide an update as soon as possible.
Posted 15 days ago. Nov 28, 2018 - 09:05 PST
This incident affected: CIM1, CIM3, CIM4, CIM5, and CIM6.