Our customers chose us because we strive to provide the highest quality services with transparency. In that spirit, we publish our real-time performance metrics publicly, to demonstrate our commitment to our partners in the healthcare community.
We will be performing maintenance on our CIM 5 and CIM 6 systems in order to make performance and stability improvements. During this time CIM 5 and CIM 6 systems will be unavailable. This maintenance window will occur from 10:30 PM to 11:30 PM on Thursday (04-25-2024). Posted on
Apr 19, 2024 - 09:48 PDT
We will be performing maintenance on our all CIM systems in order to transition from phtech.com to ayin.com web domains. During this time all CIM systems will be unavailable. This maintenance window will occur from 3:00 PM on April 27th to 8:00 AM on April 28th. Posted on
Apr 15, 2024 - 14:18 PDT
CIM's underlying EDI system requires maintenance. The following features in all CIM systems will be unavailable: importing, exporting, source data and authentication. All other features of CIM will remain available. This maintenance window will occur from 8:00 PM to 9:00 PM on Wednesday (05-01-2024). Posted on
Apr 19, 2024 - 09:58 PDT
We will be performing maintenance on our CIM 3 systems in order to make performance and stability improvements. During this time the CIM 3 system will be unavailable. This maintenance window will occur from 11:00 PM to 11:59 PM on Thursday (05-02-2024). Posted on
Apr 19, 2024 - 10:44 PDT
Completed -
The scheduled maintenance has been completed.
Apr 23, 00:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 23:00 PDT
Scheduled -
We will be performing maintenance on our CIM 1 systems in order to make performance and stability improvements. During this time the CIM 1 system will be unavailable. This maintenance window will occur from 11:00 PM to 11:59 PM on Monday (04-22-2024).
Apr 19, 09:09 PDT
Completed -
The scheduled maintenance has been completed.
Apr 17, 21:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 20:00 PDT
Scheduled -
CIM's underlying EDI system requires maintenance. The following features in all CIM systems will be unavailable: importing, exporting, source data and authentication. All other features of CIM will remain available. This maintenance window will occur from 8:00 PM to 11:00 PM on Wednesday (04-17-2024).
Apr 5, 15:45 PDT
Completed -
The scheduled maintenance has been completed.
Apr 11, 23:30 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 22:30 PDT
Scheduled -
We will be performing maintenance on our CIM 5 and CIM 6 systems in order to make performance and stability improvements. During this time CIM 5 and CIM 6 systems will be unavailable. This maintenance window will occur from 10:30 PM to 11:30 PM on Thursday (04-11-2024).
Apr 5, 15:35 PDT
Resolved -
Emails are no longer being bounced by the external service provider.
Apr 10, 10:21 PDT
Identified -
A small number of emails sent from within CIM are being bounced by an external service provider. We are working with the service provider to resolve the issue.
Apr 9, 15:44 PDT