All Systems Operational

About This Site

Our customers chose us because we strive to provide the highest quality services with transparency. In that spirit, we publish our real-time performance metrics publicly, to demonstrate our commitment to our partners in the healthcare community.

CIM6 ? Operational
CIM1 ? Operational
PacificSource ? Operational
CIM5 ? Operational
MHO ? Operational
Secure SFTP (MOVEit) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
System Metrics Month Week Day
CIM1 - End User Satisfaction Score ?
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CIM6 - End User Satisfaction Score ?
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PacificSource - End User Satisfaction Score ?
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MHO - End User Satisfaction Score ?
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CIM5 - End User Satisfaction Score ?
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Past Incidents
Aug 23, 2016
Resolved - This issue has been monitored for past three weeks and is functioning as expected. It is now being marked as "Resolved".
Aug 23, 16:38 PDT
Update - PH Tech has identified all emails that users attempted to send through CIM during the time of this incident. These emails will all be re-sent using the new email address format. If you have any questions, concerns or issues, please contact your PH Tech Account Representative or help.phtech.com for support.
Aug 2, 16:13 PDT
Monitoring - PH Tech has deployed a product change to resolve this issue. This change slightly alters the way emails have historically been delivered from CIM.

Previously, emails would be delivered as if they were sent directly from the user in CIM. Example: JohnDoe@office.com

With this change, emails will be delivered from a CIM-specific email address with the user's name. Example: John Doe (via CIM) . The user's actual email address will be included in the "reply to" field of the email. This change is a common industry paradigm for applications that send email messages on behalf of users.

With this change in place, PH Tech is also researching re-sending all undelivered emails during this incident time period.
Aug 2, 14:49 PDT
Update - PH Tech's engineering teams have identified possible solutions to this current issue and a resolution is expected today. More details on a solution will be posted as soon as they are available.

Background on the current issue:

Emails from CIM have always been delivered with the logged in user's email address as the sender. This causes the generated email to appear as though it is from that user. Unfortunately, this is also a tactic that has been employed for more malicious purposes on the internet such as SPAM and phishing emails. These emails appear to come from a specific person, but in fact are generated by a third party system. To combat this misuse, most major email providers are now denying these emails. Unfortunately, this has caused PH Tech's emails to now be rejected by our secure email provider. This is not a result of any recent product or configuration changes.

Along with developing a solution to this issue, PH Tech is also investigating the ability to re-send the failed messages from this time period. More information regarding this will be published as it is available.

We apologize for this inconvenience. We understand the important role secure messaging through CIM plays in the collaboration and coordination of care for patients in our community.
Aug 2, 10:11 PDT
Update - PH Tech's engineering team is continuing to work on a solution to the email delivery failures.
Aug 1, 17:17 PDT
Identified - The root cause behind email delivery failures from CIM has been identified. A supporting system that manages email delivery on behalf of CIM began experiencing failures on Friday 7/29/2016 at 12:20pm. PH Tech's engineering team is actively working to address this underlying issue and restore full functionality.
Aug 1, 14:03 PDT
Investigating - PH Tech has received reports that some emails sent through CIM are not being received. For all reported incidents, PH Tech has confirmed that the corresponding notes are saving correctly in CIM. Teams are actively researching this issue to identify its root cause and scope of impact. Updates will be posted here as soon as they are available.
Aug 1, 12:46 PDT
Resolved - Normal functionality has been restored.
Aug 23, 16:20 PDT
Identified - An issue occurred with the deployment of updates to these three CIM systems. No actions within Referral Manager or other actions associated with referrals are available at this time. Other areas of CIM are working normally.
Aug 23, 16:11 PDT
Aug 22, 2016

No incidents reported.

Aug 21, 2016

No incidents reported.

Aug 20, 2016

No incidents reported.

Aug 19, 2016

No incidents reported.

Aug 18, 2016

No incidents reported.

Aug 17, 2016

No incidents reported.

Aug 16, 2016

No incidents reported.

Aug 15, 2016

No incidents reported.

Aug 14, 2016

No incidents reported.

Aug 13, 2016

No incidents reported.

Aug 12, 2016

No incidents reported.

Aug 11, 2016

No incidents reported.

Aug 10, 2016

No incidents reported.

Aug 9, 2016

No incidents reported.